Reflections University · A field curriculum for service business owners

You don't
have a lead
problem.
You have an
offer problem.

Most HVAC, plumbing, and pest control owners pour leads into a leaky offer and light cash on fire. I help you fix the offer first, build a money model that funds acquisition, and open the lead floodgates — in twelve weeks.

12
Week curriculum
5
Phases · diagnose → scale
1:1
No groups. No replays.
2:1
CFA ratio · the target
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The Diagnosis

Skill issues hide as strategy questions.

When a client says "I need more leads," 80% of the time they mean "I can't close the leads I have." That's not a marketing problem. It's an offer problem, a sales problem, or a money model problem. Diagnose before you prescribe.

01 / OFFER

Leads come in.
Nobody closes.

Quote-to-close below 25%. The phone rings — but every prospect "needs to think about it." You're not losing on price. You're losing on the offer.

02 / MONEY MODEL

You're busy.
You're broke.

Net margin under 10%. No recurring revenue. CAC barely funded. You close jobs all month and end up wondering where the cash went.

03 / LEADS

The offer works.
Volume doesn't.

You close everything that walks in — there's just not enough walking in. One channel. One referral source. One stiff breeze away from a dry month.

The 12-Week Sequence

Diagnose. Fix the offer. Fix the math.
Then turn on the leads.

Sequence matters. Pour leads into a broken offer and you burn cash. Add a maintenance plan to a business with no close rate and you scale the leak. The phases run in this order for a reason.

PHASE 1 · WEEKS 1–2

Diagnose

Audit the business through a financial lens. Identify the real constraint. Name it out loud. Write it at the top of the doc.

PHASE 2 · WEEKS 3–5

Build the Offer

The Value Equation, the Grand Slam Offer, guarantees and bonuses. Stack perceived value to 10× the price.

PHASE 3 · WEEKS 6–7

Fix the Money Model

Client Financed Acquisition. Continuity at the point of sale. Pricing tiers. MRR you can take to the bank.

PHASE 4 · WEEKS 8–10

Open the Floodgates

The Core Four lead channels — warm outreach, referrals, paid ads, content. Sequenced by stage, not by hype.

PHASE 5 · WEEKS 11–12

Scale

Sales SOPs. Objection scripts. The three hires that 10× a service business. A KPI dashboard you read every Monday.

→ AFTER WEEK 12

The Roadmap

A 12-month plan with revenue, MRR, and hiring targets. You leave with the system, not a dependency.

Walk Through the Full Curriculum

You're not selling Hormozi. You're selling the operator's eye — the part that can read a P&L and a dispatch board and tell you which lever moves the most weight.

— The Operator's Playbook
Who This Is For

Owners with trucks, techs, and scars.

  • You run a local service business — HVAC, plumbing, pest, electrical, roofing, landscaping, hood cleaning, cleaning.
  • You're doing $250K to $5M in revenue and stuck on a plateau you can't name.
  • You're willing to look at your numbers. Even the ugly ones. Especially the ugly ones.
  • You execute. Coaching without execution is theater, and I'm not interested in theater.
  • You're tired of generic business coaches who've never run a truck or made a payroll.
Why Me
FAQ

The questions every owner asks.

Most coaches in this space have never run a service business. I have. Every framework gets translated through the lens of trucks, techs, invoices, and payroll. When in doubt, the answer is always: show me your numbers.

1-on-1. Twelve weeks. Weekly calls. Voxer/text access between calls. No replays. No "community." No filler.

I'll walk you through it on the discovery call once I understand the business. Pricing is structured so that if the program doesn't produce more than it costs, something has gone badly wrong — and we'll talk about that on the call too.

Close rate and average ticket usually move inside the first 30 days — those are the offer levers. MRR builds through weeks 6–8. Lead volume is a Phase 4 conversation. The 12-month roadmap is what compounds it.

Then this isn't the right program. Coaching without execution is theater. If you can't carve out 5–8 focused hours a week between calls, the timing is off and we should talk again in a quarter.

I teach you to build conditional, outcome-tied guarantees in your business. Mine mirrors that — specific, written, and discussed on our discovery call after I've looked at your numbers. I don't make blanket guarantees on a homepage.

The first call is free.
The diagnosis is honest.

Book a Discovery Call